This policy is effective from 1 July 2016.
1. What personal information does Physiorehab.com collect and why?
Physiorehab.com collects personal information from its clients, contractors, employees, and people we do business with. "Personal information" is essentially information from which you can be identified. Physiorehab.com needs personal information to provide its clients with Content; and to conduct our business (eg to administer accounts, charge fees and to communicate with our clients and business contacts). To illustrate, the personal information we collect about our clients includes Identification Information, including each client's name, address, contact details (including telephone numbers and email address), date of birth, membership’s details. We need this personal information to provide Content access, and is collected from the user registration form through our website. We also collect Business Contact Information from and about our suppliers and other people we do business with (eg our landlords). This information is needed so that we can manage our business.
2. How does Physiorehab.com use personal information?
As indicated, we use personal information to process your registration, charge you fees and administer your account. We will also use your personal information to communicate with you, including answering any enquires you may have. Unless you tell us otherwise, we may also use clients' personal information to mail out special promotions, newsletters and other marketing material. For instance, Physiorehab.com may email its clients information about its own promotions, or those offered by our business partners.
We collect and use personal information for the following purposes:
• to provide information, products and services to you;
• to respond to your queries for health documents, advice and services;
• to better understand your needs, enabling us to improve our products and services;
• for internal record keeping;
• to circulate promotional emails about new products and services, special offers or other information which we think you may find interesting;
• to contact you for market research purposes;
• direct marketing;
• to customise the Site according to your interests; and
• to customise documents according to your business needs.
We may contact you by a variety of measures including by telephone, email, sms or mail. If you don't want us to do this, we give you an opportunity to "opt out" from receiving such material by contacting our support team).
Disclosure of personal information.
We may disclose personal information:
• for the purpose of providing information, products and services to clients;
• to the relevant third party or parties, with customer consent, if the matter involves third parties; and
• to third parties, including referral partners, contractors and sub-contractors for the purposes of providing information, products and services to you. This may include parties located, or that store data, outside of Australia. By providing us with personal information, you consent to this disclosure.
Where we disclose your personal information to third parties, we will request confirmation that the third party follows the Australian Privacy Principles before providing your personal information. If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
3. Does Physiorehab.com share my personal information with anyone else?
Physio Fitness Australia will disclose your personal information in a few different ways. Like most businesses, sometimes we outsource or "contract out" specific online support services from time to time and this may mean that our contractors see your personal information. For instance, sometimes we may engage IT contractors to maintain our databases. All our contractors are subject to strict confidentiality and privacy obligations, which mean that they are authorised only to use personal information in order to provide the services or to perform the functions required by us. We will disclose personal information if we are under a legal requirement to do so (eg under a court order, or if required under legislation), or if an authorised request is made from a law enforcement agency.
4. How can I access my Personal Information?
Privacy laws give you rights to seek access to the personal information we hold about you. You can seek access by writing to our support team (see contact details on our site). Generally, we should be able to provide you with access within a month of your request, although we may need more time if your request is complicated. Ordinarily, Physiorehab.com will not charge you for the cost of providing access to your personal information. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access. We try to ensure that all the personal information that we hold about you is accurate, complete and up-to-date. However, we rely on you to help us with this. If you wish to update or correct the personal information we hold about you, please write to our support team. We will contact you if there is any issue about amending the record of personal information we hold about you. If you wish to discuss our method of providing access or correction to personal information, please contact our support team with your query.
5. Is my Personal Information kept secure?
Physiorehab.com only offers access to its members, and it is not possible to become a member of the site of Physiorehab.com without providing Physiorehab.com with the personal information that is requested in our online registration form.
8. Links to other websites
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us setting out details of the breach. We will promptly investigate your complaint and will endeavour to respond to you in writing within 28 days setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
To contact our Privacy Officer, please contact us at:
P.O. Box 735,
Bondi Junction, NSW 1355,
Last update: July 2016